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What is FreshDirect?

FreshDirect is the smarter way to shop for food. We've hired top food experts, built the perfect environment for the food and found the shortest distance from farms, dairies and fisheries to your table. We have all the irresistibly fresh foods you could want, plus popular grocery brands, all for less than you might be paying now. And we bring it right to your door.
 
How can I find out more about FreshDirect?
Click here for more information on how we're able to bring you the freshest, best-tasting, lowest-priced food around.
 
Where can I find corporate information about FreshDirect?
For all press, public relations and media related inquiries, click here for press contacts. For all other inquiries please email service@freshdirect.com.
What is your Freshness Guarantee?
We guarantee 100% satisfaction with every product, every time. Simply Click here to review the details of our Freshness Guarantee.
 
What is Chef's Table?
Chef's Table is an exclusive program at FreshDirect that thanks and rewards our most loyal residential customers. Chef's Table members enjoy special savings and benefits that make shopping at FreshDirect even faster and easier: preferred delivery access, dedicated service specialists, exclusive discounts, and much more.
 
 
How does Reserve Delivery Time work?
It's simple! Our Chef's Table and DeliveryPass customers have exclusive access to our Reserve Delivery Time feature available in the "Your Account" section of our site. You can reserve your delivery timeslot at any time, up to a week before you check out, or let us hold a regular timeslot for you each week. Please note that delivery timeslot reservations expire three hours prior to cutoff, so be sure to complete checkout by that time in order to use the reservation. In addition, reservations not used for one week will be released. There is no extra cost to reserve your preferred timeslot.
 
What is FreshDirect DeliveryPass and how does it work?
DeliveryPass members enjoy unlimited free deliveries. With a membership, you can order as often as you like and never pay a delivery fee! You'll also receive exclusive special offers and savings. Once you buy a DeliveryPass membership, it will apply to the very order you purchased it on. Then you can place as many orders as you'd like without paying additional delivery fees (the only exclusion is our summer seasonal surcharge for deliveries to the Hamptons and Jersey Shore).
 
You don't have to enter any special codes to use your DeliveryPass. You only have to place your order and the delivery fee line on your receipt will display "FREE with DeliveryPass." In addition, DeliveryPass holders get access to the delivery timeslots they want with our exclusive Reserve Delivery Time feature.